Responsible Gaming at net9ja — Your safety is our priority
Entertainment should be enjoyable, not a burden. We are always here to help you keep your gaming experience on net9ja safe and in control.
Our Commitment
net9ja believes online gaming is only enjoyable when done responsibly. We are committed to creating a safe, transparent, and trustworthy environment for players in Bangladesh. Gaming is a recreational activity — it should never put your financial security or family life at risk.
On this page you will learn how to ensure responsible gaming, what tools net9ja provides for you, and where to get help if a problem arises. Our 24/7 Bengali live chat support team is always here for you.
Important notice: net9ja is for persons aged 21 and above only. Minors are not permitted to create an account or play any games. Gaming addiction is a serious issue — seek help if needed.
Responsible Gaming Tools
net9ja provides several effective tools to help you stay in control of your gaming. Using these, you can easily manage how much time and money you spend playing.
Deposit Limit
Set a daily, weekly, or monthly deposit limit on your account. Once a limit is set, reducing it takes effect immediately. A cooling-off period applies when you want to increase it.
Session Time Limit
Set a maximum duration for each gaming session. When the set time is up, the system will automatically prompt you to take a break so you do not spend too much time playing.
Self-Exclusion
You can close your account for a specific period or permanently whenever you choose. During self-exclusion you will not receive any promotional messages and will not be able to access your account.
Loss Limit
Set a maximum amount you are allowed to lose within a given period. Once that limit is reached, no further gaming will be possible for that day, helping to reduce your financial losses.
Time-Out Break
If you feel you need a few days' rest, take a time-out from 1 day up to 6 weeks. During this period your account will be temporarily suspended and no transactions will be possible.
Gaming History Review
View your full gaming and transaction history at any time. This helps you understand your own spending patterns and make informed decisions.
Signs of a Problem
If you notice any of the following signs, be careful and seek help immediately:
Feeling a repeated urge to keep playing in order to recover lost money.
Spending far more time gaming than you originally planned.
Using money meant for food, bills, or family needs to fund gaming.
Hiding your gaming activity from family or friends.
Feeling restless, irritable, or anxious when not gaming.
Experiencing problems at work, in your studies, or in family relationships because of gaming.
Continuing to game by taking on debt or selling assets.
Tips for Mindful Gaming
Keep these simple rules in mind for responsible play:
- Treat gaming as entertainment, not as a way to make money.
- Set a budget in advance and never go beyond that limit.
- Avoid gaming when drinking alcohol or feeling emotionally unstable.
- Take regular breaks and maintain your other hobbies and relationships.
- Only play with money you can afford to lose without it affecting you.
- Avoid jumping straight back into play out of anger or frustration after a loss.
- If you feel you need help, contact our 24/7 live chat support.
How to Use the Protection Tools
Activate safety measures on your gaming account in just a few steps.
Log In
Log in to your net9ja account and go to the Account Settings page.
Open the Responsible Gaming Section
Click the "Responsible Gaming" tab in Settings. You will find all protection tools there.
Set Your Limits
Set deposit, loss, or session time limits according to your preference.
Contact Support
For further help, chat with us in Bengali via our 24/7 live chat.
Self-Exclusion and Break Options
Choose the level of protection that suits your needs, with a range of durations available.
| Option Type | Validity | Description | Cancellable? |
|---|---|---|---|
| Time-Out Break | 1 day — 6 weeks | A temporary break; account recovers automatically when the period ends. | No (not before the period ends) |
| Short-Term Self-Exclusion | 1 month — 6 months | Account fully closed; promotional communications stopped. | No |
| Long-Term Self-Exclusion | 6 months — 5 years | Account closed for an extended period; contacting support is required to reopen it. | No |
| Permanent Self-Exclusion | Indefinite | Account permanently closed. Reopening is not possible. | No |
To withdraw any balance remaining in your account during self-exclusion, please contact support.
Help and Support
If you are having trouble with gaming, you do not have to face it alone. Our support team is always ready to help.
24/7 Bengali Live Chat
Chat with us in Bengali via live chat at any time. We can help with setting deposit limits, self-exclusion, or any other account-related issues.
Email Support
For more detailed issues, email us at: [email protected] — our team will get back to you as soon as possible.
Confidentiality Guaranteed
All your information will be kept completely confidential. You will not be judged for raising a concern — we are here to help.
Gaming addiction is a treatable condition. For mental health services in Bangladesh, you can contact the National Institute of Mental Health (NIMH), the Kaan Pete Roi helpline, or the mental health department of your nearest government hospital. Seeking help is a sign of courage.
Frequently Asked Questions about Responsible Gaming
Play safe and enjoy — net9ja is by your side
Responsible gaming means more enjoyment. Explore our games or check the FAQ for any questions.