net9ja Terms and Conditions
Please read these terms and conditions carefully before using the net9ja platform. Everything from account registration to claiming bonuses and making withdrawals is explained clearly.
Table of Contents
1. Introduction and Definitions
These terms and conditions ("Terms") form a legally binding agreement between the net9ja platform and its users ("Member" or "you"). By accessing the net9ja website, creating an account, or using any service, you are considered to have fully agreed to these Terms.
The following key terms used in these Terms are defined as follows:
- "Platform" means the net9ja website, mobile version, and all related services.
- "Member" means any person who holds a registered account on net9ja.
- "Real Money" means actual funds deposited into a Member's account.
- "Bonus Funds" means funds awarded through promotional offers that are withdrawable subject to specific conditions.
- "Wagering Requirement" means the condition specifying the amount that must be wagered before bonus funds become eligible for withdrawal.
net9ja is committed to providing a safe, fair, and responsible online gaming environment for users in Bangladesh. These Terms may be updated from time to time, and Members will be notified of any significant changes.
2. Eligibility and Account Registration
2.1 Age and Eligibility Requirements
To open an account on net9ja and use the platform, the following conditions must be met:
- You must be at least 21 years of age (for 21+ only).
- You must be eligible to participate in gaming or betting activities under the laws of Bangladesh.
- You will operate the account in your own name and for your own benefit.
- You have not previously been banned by net9ja for any reason.
2.2 One Account Per Person
A maximum of one account is permitted per individual, household, address, or IP address. Attempting to create multiple accounts ("duplicate accounts") may result in both accounts being suspended or closed and all bonuses being forfeited.
2.3 Accuracy of Information at Registration
All information provided at the time of account registration must be true, accurate, and complete. net9ja reserves the right to close an account and forfeit any deposits or winnings if false information is provided. A national identity card or other documents may be requested if identity verification is required.
3. Account Security and Identity Verification
3.1 Protection of Login Credentials
You are solely responsible for keeping your account username and password confidential. If you suspect unauthorized access to your account, contact our support team immediately. You will be held responsible for all activities carried out using your login credentials.
3.2 Identity Verification (KYC)
net9ja may initiate an identity verification ("KYC") process at any time, particularly at the time of withdrawal. The following documents may be requested during this process:
- A copy of your National Identity Card (NID) or passport.
- Proof of ownership of a mobile banking account (bKash/Nagad/Rocket/Upay).
- Proof of address (such as a bank statement or utility bill).
net9ja reserves the right to put withdrawals on hold until KYC verification is completed.
4. Deposits and Withdrawals
4.1 Deposit Methods and Limits
net9ja currently supports the following payment methods: bKash, Nagad, Rocket, and Upay. The minimum deposit amount is ৳100 for all methods. A separate maximum deposit limit may apply and will depend on the method and account.
Funds deposited are generally credited to the account instantly after successful verification. If there is a delay due to technical or banking reasons, please contact the support team.
4.2 Withdrawal Conditions
The minimum withdrawal amount is ৳800. Withdrawal requests are generally processed within 10 to 45 minutes. Withdrawals can only be made to the same method used for the deposit and to the number registered in the account holder's name.
- Sufficient real money must be available in the account to make a withdrawal.
- If an active bonus is present, withdrawals may be restricted until the wagering requirement is met.
- Large withdrawals may be held if identity verification has not been completed.
- Withdrawals may be kept under investigation if fraud or unusual activity is suspected.
4.3 Fees and Charges
net9ja does not charge any additional fees of its own on deposits or withdrawals. However, your mobile banking provider (bKash, Nagad, etc.) may apply its own transaction fees, which are subject to the relevant provider's policies.
5. Bonuses and Promotions
5.1 Welcome Bonus
New members will receive a 100% match bonus on their first deposit, up to ৳15,000. For example, depositing ৳1,000 will earn a ৳1,000 bonus giving a total balance of ৳2,000; depositing ৳32,000 or more will earn the maximum ৳15,000 bonus giving a total balance of ৳47,000.
No bonus code is needed to claim the welcome bonus — it is applied automatically at the time of the first deposit.
5.2 Wagering Requirement
The wagering requirement for the welcome bonus is 20x, meaning you must wager 20 times the bonus amount before it becomes withdrawable. Example: receiving a ৳1,000 bonus requires a total of ৳20,000 in wagers.
5.3 Additional Bonus Terms
- If wagering is not completed within a specified period from the date the bonus was awarded, the bonus and any associated winnings may be cancelled.
- Bet limits on certain games may apply while a bonus is active.
- If multiple accounts are used to take advantage of bonus offers, all bonuses and winnings will be forfeited.
- Each promotion may have separate terms which will be stated on the promotion page.
- net9ja reserves the right to modify or cancel any promotion.
5.4 VIP Program
The net9ja VIP program has four tiers — Bronze, Silver, Gold, and Platinum. Weekly cashback is up to 0.4% at the Bronze tier, up to 0.8% at Silver, up to 1.1% at Gold, and up to 1.5% at Platinum. Reaching a higher tier depends on your overall gaming activity.
6. Gaming Rules and Fair Play
6.1 Fair Play Policy
net9ja believes in fair play. All games available on the platform are operated by neutral and verifiable Random Number Generator (RNG) technology. net9ja reserves the right to void the relevant transactions if manipulation of any game result is proven.
6.2 Game Provider Terms
The platform offers games from various providers such as PG Soft, Pragmatic Play, JILI, Spribe, Evolution Gaming, NetEnt, Microgaming, and Ezugi. Each game provider has its own rules, which can be found within the relevant game.
6.3 Technical Errors
If a game is left incomplete due to a technical error or loss of internet connection, net9ja will investigate and make a decision. net9ja reserves the right to void incorrect winnings displayed as a result of a technical error, and the correct amount will be paid.
7. Prohibited Activities
The following activities are strictly prohibited and, if detected, may result in the immediate closure of the relevant account:
- Creating multiple accounts for the purpose of gaining bonus or promotion benefits.
- Using the platform for money laundering or concealing the source of illegal funds.
- Attempting to manipulate games using any software, bot, script, or automated method.
- Attempting to control gaming outcomes through secret collusion with other members ("collusion").
- Making deposits or withdrawals using third-party payment methods.
- Attempting to hack the platform's systems or introduce viruses or malicious code.
- Operating an account under a false identity or another person's identity.
If any of the above prohibited activities are detected, the balance of the relevant account may be fully forfeited and legal action may be taken.
8. Responsible Gaming
8.1 Our Commitment
net9ja places the highest priority on responsible gaming. We believe gaming is a form of entertainment and should never be a cause of financial or mental harm.
8.2 Self-Restriction Tools
Members can use the following tools to manage their gaming:
- Deposit Limits: Set a daily, weekly, or monthly deposit amount.
- Session Limits: Set up automatic logout after a specified period.
- Self-Exclusion: Take a permanent or temporary break from gaming.
- Reality Check: Set reminders of your gaming time at regular intervals.
For more details on this, please visit our Responsible Gaming page.
8.3 Protection of Minors
Gaming on net9ja is strictly prohibited for anyone under the age of 21. If a minor's account is detected, it will be closed immediately and all transactions will be cancelled.
9. Privacy and Personal Data Protection
net9ja places the greatest importance on protecting members' personal data. The platform is secured with SSL encryption technology and personal data is not shared with third parties, except in response to lawful requests from law enforcement authorities.
Please read our Privacy Policy to find out in detail what type of information we collect, how we use it, and how we keep it secure.
Member data is used for the following purposes:
- Account management and identity verification.
- Processing financial transactions.
- Providing customer support.
- Fulfilling applicable legal obligations.
- Preventing fraud and illegal activities.
10. Account Closure and Suspension
10.1 Closure by the Member
Any member may request to close their account at any time. All active bets must be settled and any eligible balance must be withdrawn before the account is closed. Unused bonus funds will be forfeited once the account is closed.
10.2 Closure or Suspension by net9ja
net9ja may suspend or close any account without notice in the following situations:
- Violation of any clause of these terms and conditions.
- Suspicion of fraud, money laundering, or other illegal activities.
- Failure to verify identity or provision of false information.
- Instructions from authorities or legal obligations.
10.3 Inactive Accounts
An account will be considered "inactive" if there is no login or transaction for 12 consecutive months. The member will be notified about the inactive account and the balance will be kept safe.
11. Limitation of Liability
To the maximum extent permitted by applicable law, net9ja will not be liable for the following:
- Interruption to gaming sessions due to loss of internet connection or technical errors.
- Losses caused by issues with the member's own device or network.
- Delays or errors by third-party payment providers.
- Losses resulting from unauthorized use of the member's login credentials (where net9ja has taken reasonable security measures).
- Legal consequences arising from using the platform in violation of applicable local law.
net9ja will not under any circumstances be liable for indirect, incidental, or special damages.
12. Contact & Dispute Resolution
12.1 Complaints Process
For any complaint or dispute, please contact our customer support team first. We take all complaints seriously and will try to resolve them as quickly as possible.
- 24/7 Bengali Live Chat — log in to the platform and click the support icon.
- Email: [email protected]
12.2 Dispute Resolution Procedure
If a complaint is not resolved through the support team within 30 days of the date it was submitted, the matter will be escalated for higher-level review. Our goal is to find a solution acceptable to both parties.
12.3 Notice of Changes
net9ja reserves the right to modify these terms and conditions at any time. For significant changes, members will be notified via their registered contact details or by displaying a notice on the platform. Continued use of the platform after any changes will be considered acceptance of the new terms and conditions.