net9ja Privacy Policy

1. Introduction and Scope

net9ja ("we", "us", or "the platform") provides a reliable online gaming service for users in Bangladesh. This privacy policy ("policy") applies to the net9ja website, mobile application, and all associated digital services.

The purpose of this policy is to clearly inform you what kinds of personal information we collect and how it is used when you open an account at net9ja, play games, make financial transactions, or contact us.

By using our platform, you are considered to have accepted the terms of this privacy policy. If you do not accept this policy, please refrain from using our services.

2. What Information We Collect

net9ja may collect various types of personal and non-personal information. These are listed by category below:

A. Identity Information

• Full name (first name and last name)
• Date of birth (for age verification — for users aged 21 and above only)
• National ID card or passport number (when required for KYC verification)

B. Contact Information

• Email address
• Mobile number
• Residential address

C. Financial Information

• bKash, Nagad, Rocket, or Upay account number (for transactions)
• Transaction history — dates, amounts, and methods of deposits and withdrawals
• Card or bank-related information (where applicable)

D. Usage Information

• Gaming activity — which games you played, how long you played, and bet amounts
• Session duration and login/logout times
• Preferred game categories and bonus usage history

E. Technical Information

• IP address and device type (mobile, desktop, tablet)
• Browser type and operating system
• Cookies and log file data
• Referral source and page navigation patterns

3. How We Collect Information

net9ja collects your information in the following ways:

• Registration form: Information you voluntarily provide when creating an account.
• Transaction processing: Information received through payment service providers during deposits or withdrawals.
• KYC verification: Documents you submit to confirm your identity.
• Automated data collection: Tracking your platform usage behaviour through cookies, web beacons, and analytics tools.
• Customer service contact: Information you provide through live chat or email.
• Third parties: Information received from trusted service providers for fraud prevention and identity verification.

4. How Your Information Is Used

net9ja uses your personal information for the following legitimate purposes:

A. Account Management and Service Delivery

Creating your account, verifying your identity, ensuring login security, and personalising your gaming experience.

B. Processing Financial Transactions

Completing deposits and withdrawals through bKash, Nagad, Rocket, or Upay, and maintaining the related records.

C. Security and Fraud Prevention

Detecting and preventing unauthorised access to accounts, monitoring suspicious transactions, and complying with anti-money laundering (AML) regulations.

D. Responsible Gaming

Monitoring your gaming behaviour to identify potential issues and providing responsible gaming tools.

E. Customer Service Improvement

Responding to your support requests, improving service quality, and enhancing the platform based on your feedback.

F. Marketing and Communications

Sending bonus offers, promotions, and service updates, subject to your consent. You may opt out of marketing communications at any time.

5. Sharing Information with Third Parties

net9ja does not sell your personal information to third parties. However, information may be shared in the following limited circumstances:

• Payment processors: Payment service providers such as bKash, Nagad, Rocket, and Upay receive the information necessary to process transactions.
• Technology partners: Game software providers (such as Pragmatic Play, Spribe, and JILI) and IT infrastructure providers may access the minimum information necessary to operate the service.
• Identity verification services: Specialist verification providers may receive relevant information to ensure KYC and AML compliance.
• Legal obligations: Information may be disclosed to comply with court orders, regulatory authority requests, or applicable law.
• Business transfers: In the event of a sale, merger, or acquisition of net9ja's business, your information may be transferred as part of the assets, under the same privacy protection terms.

All third parties operate under contractual confidentiality obligations and may only use your information for the specified purpose.

6. Cookies and Tracking Technologies

net9ja uses cookies and similar tracking technologies to improve your browsing experience.

Types of Cookies

• Essential cookies: These are necessary to maintain login sessions, keep security measures active, and ensure the core functionality of the platform.
• Performance cookies: These help analyse platform usage patterns to improve service quality.
• Functional cookies: These remember your preferences (such as language selection) and personalise your experience.
• Marketing cookies: These are used to show you relevant promotions based on your interests. You may opt out of this type of cookie at any time.

You can control cookies by changing your browser settings. However, disabling certain cookies may cause some platform features to not work properly.

7. Data Storage and Security

net9ja applies industry-standard security measures to protect your personal information.

Security Measures

• SSL encryption: All data transmitted on our platform is encrypted using SSL (Secure Socket Layer) technology.
• Data encryption: Sensitive stored data (passwords, financial details) is protected by strong encryption algorithms.
• Access controls: Only authorised personnel are granted access to your information on a need-to-know basis.
• Regular audits: Our security measures are regularly tested and updated.
• Two-factor authentication: Two-factor authentication (2FA) is available to protect your account.

Data Retention Period

Information is retained for as long as your account is active and for any additional period required to fulfil legal obligations. After an account is closed, financial records are generally kept for a period determined by applicable regulations.

While we make every effort to protect your information, no method of transmitting or storing data over the internet is completely secure. We will promptly notify affected users of any security breach.

8. Your Rights

As a user of net9ja, you have the following rights in relation to your personal information:

• Right of access: You may request to know what information we have collected and stored about you.
• Right to rectification: You have the right to request correction of any inaccurate information held about you.
• Right to erasure: In certain circumstances (beyond legal obligations), you may request that your information be deleted.
• Right to restriction of processing: In some circumstances, you may request that the processing of your information be restricted.
• Right to data portability: You may request the information you have provided in a structured, commonly used format.
• Right to opt out of marketing: You may request to stop marketing communications at any time. This will not affect notifications related to essential services.

To exercise any of the above rights, contact us at [email protected] or get assistance from our customer service team through 24/7 Bengali live chat. We will process your request within a reasonable time.

9. Privacy of Minors

net9ja is for persons aged 21 or older only. We do not knowingly collect personal information from any person under the age of 21.

We apply age verification procedures at the time of registration. If a minor has created an account using false information, we will close the relevant account as soon as this is identified and the collected information will be deleted.

If you believe a minor has registered on our platform, please notify us at [email protected].

10. Changes to This Policy

net9ja reserves the right to update this privacy policy from time to time. This policy may be revised in light of changes to the scope of services, the adoption of new technologies, or legal obligations.

In the event of any significant change, we will notify you in the following ways:

• Publishing a notice on the platform
• Sending a message to your registered email
• Updating the "Last Updated" date at the top of this policy

Continued use of the platform after changes are made will be considered acceptance of the updated policy. You are therefore advised to review this policy regularly.

11. Contact Us

If you have any questions, comments, or complaints regarding this privacy policy, please contact us: